Internet service outage again today. Branson's name means nothing to this customer any more. I wonder if a business school thesis has yet been written about the brand value ups and downs of a now elderly Virgin.
I also wonder why an Internet provider has not arisen that stops charging its customers when its service fails? With only one realistic provider to my house, the one with a fibre optic cable to the door has an effective monopoly, capitalism can't really be expected to work, I suppose.
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